Nowadays, a business needs to have its own sales website. This creates numerous benefits for your business. One of them is to increase customer loyalty. Customers will have access to your products via an e-commerce website as one of their options. In addition, multiple purchase channels will facilitate customer access to their preferred sites on the internet.

When you create a website online, also known as e-commerce, you should ensure that your website offers online payment options. Having the proper payment system is essential as it is one of the primary objectives of e-commerce.

The Right Types of Payment for E-commerce Websites

There are various payment methods available for use in e-commerce. To make your business more attractive to customers, you must determine which payment method best suits your business and which payment method your customers most frequently employ. Here are the types of payment for e-commerce websites:

1. Credit Card

If your product is highly valued, you should present credit card payment as a payment option in your e-commerce. Credit cards (CC) are the optimal payment method because they are among the global payment options available. As a business owner, you can reach the international market.

Credit cards have become a simple and secure method of payment. Customers must only enter the card number, expiration date, and CVV. CVV aids in the detection of fraud by comparing customer information and CVV numbers.

2. Mobile payments

Today’s digital payment solutions provide customers with prompt resolutions. Their bank’s app must be downloaded for customers to make mobile payments. The widespread use of e-commerce on mobile devices makes mobile payments the optimal solution for customers.

3. Modern Channels

Currently, it is not only through banking that payment systems can be made. You can reach customers without credit cards or mobile payments via modern channels. Minimarkets, including Indomaret and Alfamart, accept payment for these contemporary channels. Your e-commerce platform will be able to accept payments from a variety of customers.

These are the payment methods you can implement on your e-commerce website. By implementing these payment methods, more customers can be reached. Your e-commerce website will attract many loyal customers because it accepts multiple payment methods.

You can collaborate with MitraComm Ekasarana via one of its business units, MitraComm Ekasarana Channel Solution (MECS), to present various types of payments for your e-commerce website based on your business requirements. Biller aggregator is one of MitraComm Ekasarana Channel Solution (MECS) solutions. MECS has experience connecting more than 288 e-commerce sites with available payment systems, allowing it to provide your business with various payment options as required.

Contact us at marketing@phintraco.com for more detailed information about e-commerce payments according to your specific requirements.

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4 Benefits of Using a Biller Aggregator in The Era of Increasing Cashless Transactions

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Jenis Pembayaran untuk Website E-Commerce

In today’s fast-paced era, it is undeniable that contact center services play an important role in improving business services to customers for every company. Contact center agent services can contribute to a company’s brand image because contact center agents serve as the company’s frontline, communicating directly with customers and ensuring their satisfaction. Therefore, contact center agents must meet certain qualifications to interact directly with customers. If the contact center agent lacks this qualification, the business runs the risk of losing customers as a result of poor service. A professional agent must assist customers via phone, email, and live chat via social media services to provide satisfactory service. Here are seven key qualifications your business contact center agent should have:

1. Excellent Communication Skills

The first qualification a business contact center agent should have is excellent communication skills or the ability to communicate effectively with the interlocutor. The daily task list of contact center agents includes contacting customers via phone or text message. Although they did not meet in person, a contact center agent must be able to communicate effectively. The objective is for customers to comprehend what the business contact center agent is conveying to resolve customer problems. In addition to being important for communication, tone and intonation in speaking are also important. Therefore, it is the responsibility of the contact center agent to make customers feel at ease when lodging complaints and receiving resolutions.

2. Knowledge of the Products/Services Offered

The following qualification is an in-depth understanding of the business’s products and services. A company’s contact center agents must be able to provide information about the products and services offered by the company. It must be conveyed clearly for customers to comprehend the product or service-related information. In addition, the contact center agent’s tasks must be adaptable to the customer’s needs. Therefore, knowledge and comprehension of a specific product or service are one of the qualifications contact center agents should have.

3. Having Patience

A contact center agent must be able to be patience when communicating with customers who may exhibit poor behavior. To leave a lasting impression on customers, contact center agents must always be cordial and patient when addressing their problems. The customer will feel more valued if the contact center agent is able to provide problem-related information and solutions in a friendly and patient manner. This demonstrates that the contact center agent comprehends and cares about the customer’s problems.

4. Having a High Degree of Empathy

Empathy is one of the qualifications that contact center agents should have. This is beneficial so that contact center agents can comprehend the difficulties faced by customers and provide optimum solutions. Knowing that their issues are understood can make customers feel more at ease during the call/chat, resolving customer problems simpler.

5. Problem-solving Skills

A contact center agent’s following qualification is the ability to resolve problems. For example, when a customer complains, a contact center agent must provide an appropriate and prompt resolution. In addition, contact center agents must be able to provide customers and businesses with the optimal solution. Customers who perceive that they have been assisted are more likely to be satisfied and return to the business for additional purchases or uses of its services.

6. Great Listeners

A contact center agent must be able to listen attentively when customers describe their difficulties. Active listening ensures that no crucial information is lost during communication. The inability to listen effectively will create a negative impression of business service. Customers will feel irritated if the contact center agent asks them to repeat their words.

7. Multitasking

A contact center agent must work in an organized manner and multitask while paying close attention to customers’ needs. A contact center agent should be able to listen to customers’ needs and quickly record their inquiries or complaints. At the same time, contact center agents must be able to locate the necessary data and convey it to customers effectively.

These are some of the qualifications a contact center agent for a business should have. Keep in mind that quality contact center services can enhance the image of a business and improve business processes. Finding a qualified Contact Center Agent can be difficult. These qualifications can be obtained through training provided by an experienced team that teaches skills to contact center agents. Mitracom Ekasarana is a subsidiary of Phintraco Group, which owns three separate business units. MitraComm Business Process Services is one of the business units that provide the top contact center agents (MBPS). Your business’s customer service will be enhanced by qualified and experienced contact center agents who offer the best solutions.

Contact us at marketing@phintraco.com for more information.

Visit:

http://mbps.mitracomm.com/

In this digital era, being a customer is a pleasure, as the internet provides customers with various options for determining what they prefer. It also implies that competition in the business world is more intense than ever, as customers have more options to purchase products and services. Therefore, customer service is one of the essential components of a successful business. The customer satisfaction experience will increase their trust and loyalty to the business. Therefore, businesses need to understand the appropriate customer service strategies, including the use of inbound and outbound call services.

Inbound Call Service

Inbound calls are a type of customer service in which customers call the contact center to inquire about products or services, resolve issues, or lodge complaints. Each inbound call has a different number of calls, depending on the customer’s call. Inbound calls always provide solutions and assist customers with payment and booking activities. Inbound calls can also increase a business’s sales through interactions with customers.

Outbound Call Service

Outbound calls are a type of call service a company provides to its customers to achieve certain business objectives. Outbound calls aim to promote sales and acquire new customers, thereby enhancing customer service and business sales. Outbound calls are more proactive than inbound calls, as the marketing department handles customer service for outbound calls. Typically, these calls aim to follow up on service issues or inform customers of new products or policy changes.

Inbound Call vs Outbound Call

The definitions of the two distinct customer services result in differences between them. Beginning with the customer service process, the functions of the two services are described. The type of call can determine the difference between inbound and outbound customer service calls.

Inbound call services receive various types of incoming calls, which typically fall into the two categories described below:

1. Customer Service

This service is provided when a client calls with a question, a problem, or to manage their account.

2. Incoming Sales

Not infrequently, potential customers who call contact center agents are inquiring about products and services. If this occurs, the call is classified as “incoming sales,” and the contact center agent may seize the opportunity.

Meanwhile, outbound call services concentrate more on sales and outgoing calls. These calls typically fall into one of the two categories below:

1. Cold Call: This call involves contacting potential customers who have never interacted with a business agent. This first interaction can end well but can end badly. It relies on the constancy of a business contact center agent to offer products and services.
2. Warm Call: This follow-up call received a positive response previously. Warm call refers to contacting leads who have expressed interest in the business’s products or services. Because customers are already anticipating calls, these calls are typically well-received; consequently, the outcome has a greater likelihood.

That is the difference between inbound and outbound customer service calls. By understanding the differences between the two, your company can provide the appropriate customer service to contribute to your company’s success. MitraComm Ekasarana, a subsidiary of Phintraco Group with three business units, is available to enhance customer communication services. In addition, MitraComm Business Process Services (MBPS) offers Outbound Call service solutions as part of the Transactional Process Outsourcing service, which helps businesses create new customer opportunities that can increase sales of business products or services.

Contact us at marketing@phintraco.com for more detailed information about outbound call services solutions.

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https://www.mitracomm.com/

https://mbps.mitracomm.com/