Customers are also increasing in number as the company grows. In having good customer service and can serve all customers, the company can use a contact center solution. The company’s contact center service must be available on various channels to serve customers according to customer preferences. The company must have customer service that matches the increasing number of customers and use up-to-date technology to remain effective. However, how does the company have more time and resources to handle all these needs? Given that the company also needs to provide other services following the focus on its business. Then, how can the company provide good customer service while continuing to innovate the latest services or products for customers? Companies can use contact center outsourcing providers to delegate improved contact center services to customers.

6 Things to Consider when Outsourcing a Contact Center.

Currently, companies can use contact center outsourcing through contact center outsourcing providers. Working with third parties to handle the company’s contact center is one of the biggest steps for the company as it hands over customer service to third parties. The company must have complete faith in the customer service provided by such third parties. You don’t want the company’s investment to go to waste, right? Before deciding to use a contact center outsourcing, make sure Your company has determined the following to ensure that the plan You’ve devised is the right one for Your company.

1. Identifying Company Needs

Before deciding on a suitable partner, You must first determine what the company requires. Making a map of business needs and how the rule of the contact center outsourcing may support these needs is one method to figure out what Your company needs.

2. Find an Appropriate Value Partner

Select a contact center outsourcing partner whose value aligns with the company’s vision and mission. Find a partner who not only matches your company but can also give customer service that surpasses your customers’ expectations.

3. Establishing and Monitoring KPIs

An ever-increasing number of consumers need an ever-increasing level of service. This is carried out to improve customer experience and customer expectations. contact center outsourcing partners can create excellent customer experiences through the aid of modern technology. Therefore, You should look for partners who have the proper technology for establishing and monitoring key performance indicators or KPIs. so that your company can evaluate contact center performance at any moment and enhance the customer experience.

4. Prioritize Transparency

The company must concentrate on its main business. Then, look for a contact center outsourcing partner who is transparent about the data and the actual state of the contact center to the company.

5. Collaborative Partnership

Long-term relationships will be formed between businesses and contact center outsourcing providers. Good communication is required for this. Find partners who can help the firm improve business services.

6. Strong financial foundation

Your company should look for a financially stable outsourcing contact center partner. Payment of employee salaries and fulfilling all corporate demands are not a problem if the contact center outsourcing has strong financials, allowing it to support good operations while offering optimal customer service.

Those are the six things that companies need to consider when outsourcing a contact center. Make sure your contact center outsourcing partner suits the company’s needs and fits these six criteria. MitraComm Ekasarana has 3 business units, one of which provides the contact center outsourcing, that is MitraComm Ekasarana Business Process Services. Phintraco Group’s subsidiaries have provided service to the company in a variety of industries for more than 15 years. MitraComm Ekasarana has the support of Phintraco Group, an IT solution provider in presenting contact center outsourcing. See how we solved the problem about the contact center on our youtube channel “Phintraco Group”.

Contact us at marketing@phintraco.com to find out more information about the contact center outsourcing.

Visit:

http://mbps.mitracomm.com/

Electronic seal or e-meterai products have begun to be in great demand by the broader community since they were inaugurated last year because of their advantages for this digital era. Not only sought after by individuals but also by many small and large-scale business units. Besides companies selected by the government as collectors (WAPU), business units of ordinary companies also require e-meterai for the continuity of their business processes. Those business units that require e-meterai include wholesalers and enterprises. In this article, we will explore how there two e meterai users can get e-meterai from distributors.

Wholesaler and Enterprise: An Overview

According to the American Marketing Association, a wholesaler is a business unit that buys products from distributors and resells these products to consumers in limited (non-significant) quantities. A wholesaler can be a company that acts as a third party in purchasing e-meterai for consumers. In comparison, enterprise is another term for companies seeking profit from business activities or processes. Both of these business units basically require e-meterai in their business processes. Wholesalers use e-meterai for resale, while enterprises use it for internal business processes.

How Wholesalers and Enterprises Get e-Meterai

In contrast to companies specifically selected by the government as collectors (WAPU), wholesalers and enterprises must make payments before getting e-meterai (pre-paid). These two e meterai users also have different procedures from the purchasing mechanism for WAPU to get e-meterai from distributors. Below is a detailed explanation of the procedure.

Procedure for wholesalers

For wholesalers to get and resell e-meterai to consumers, they must go through several stages of the procedure as follows:

1. Register through the distributor portal
2. Purchase of e-meterai through the distributor portal
3. Wholesaler account submission with distributor approval
4. SN forming and stamping via API or portal
5. e-Meterai is ready to be distributed through the wholesaler link

The wholesaler link will be used to stamp the e-meterai obtained on the consumer’s document.

Procedure for enterprise

The procedure for obtaining e-meterai for an enterprise is not much different from that of a wholesaler. Here are the details:

1. Register through the distributor portal
2. Purchase of e-meterai quota through the distributor portal
3. Register to become an enterprise account with distributor approval
4. SN forming and stamping via API or portal
5. Provision of ready-to-use e-meterai quota

Companies that have been registered as enterprises do not have the flexibility to resell e-meterai as wholesalers. The quota given to the enterprise is only for internal use.

Register your business unit as a wholesaler or enterprise now and get your e-meterai through MitraComm Ekasarana, a subsidiary of the Phintraco Group that the government has trusted as the official distributor of Indonesian e-meterai.

Visit https://mitracomm.e-meterai.co.id/ for registration and easy purchase of e-meterai.

Contact us through email at marketing@phintraco.com to know more about e-meterai or electronic seals.

Related article:

e-Meterai at a Glance

How do mobile apps change the world? Before that, only global companies have their mobile apps. One of those companies is Banking which has mobile banking. With the integration of smartphones and technology into our daily lives, digitalization made e-commerce have mobile apps in making buying and selling transactions. Then, in recent years, the Pandemic makes almost industrial fields have mobile apps. Industries like manufacturing, travel and tourism, real estate, fashion, sport, entertainment, and hyperlocal marketplaces have major fiscal shocks.

Now, most of the service we need has their platform. In send items could now through the application. Besides that, UMKM already has its application to be more connected with customers. As we know, investing to make a mobile application is not cheap. The strategy must be planned carefully that the application development can improve revenue. If you want to build mobile apps for your business, make sure your mobile apps have the best features so that your customers are loyal to the products you sell, and it can improve the customers’ number. best feature mobile apps

Tips for Build Best Features for Mobile App

All of you start-up companies or even large companies entering into the digital world must know the best features for your mobile apps so that the investment made will help the company grow. The design of the created application should have exciting features for your customers. Customers like a different and easier experience. Here are the most compelling features of the best mobile apps :

1. Simplicity

A simple application is a key to all existing applications. Simplicity gives your app a competitive advantage. A fluid app experience keeps users on their toes. If the application created is slow to load images and information, customers or users can quickly switch to another application. Don’t let it happen in your application.

2. Fast loading time

Another main feature in a mobile application is fast loading time. This is what decides for you whether your users keep your app or even leave your app and delete the app. Applications should not take more than 2 seconds to load images or information. Customers don’t want to wait long to get the services they offer, especially if other apps are similar to yours.

3. Integrate with Social Media

Social media is the main tool for communication and collaboration. Your business should see this opportunity and take advantage of it. The application’s ability to share content to other social media can make your application more known to many people and increase new users. The ease of logging in to applications using social media can also be one of the right features to make it easier for your customers to register for your application.

4. In-App Payment System

Moreover, integration is one of the most valuable things for your business. Integrating Payment gateway solutions is very important to be available in the application. This will make the checkout process safer and faster. The payment system available in the application is also something that customers consider that your application is legit. The payment gateway in the application must also have a fast loading time, so you don’t lose customers.

5. User testimonials

Testimonials become an important feature for the application. Users already using your app can give their opinion about the services you create. This will also help you get new users.

6. Compatible with iOS and Android systems

Android and iOS are the most popular systems used by the community. It is best if an application can be installed on both systems to have more customer segmentation. The possibility that your application will succeed in the market is maximized. best feature mobile apps

Build Your Business Mobile App with Mitracomm Ekasarana

The best features that have been described can be easily prevented if you cooperate with Mitracomm Ekasarana, a subsidiary of the Phintraco Group. You can also add other features according to the company’s needs and problems. Mitracomm Ekasarana has three business units: Mitracomm Ekasarana Channel Solution (MECS), which serves mobile application development. System coding to API integration and platform availability for Android and iOS can be done with MECS. MECS has a team of experts and experience serving companies in various industries, one of which is in the financial industry. You can see the problems and challenges as well as the solutions presented here.

Visit our website at http://mecs.mitracomm.com/ or contact us via email at marketing@phintraco.com to get complete information about the mobile application solution.

best feature mobile app