30 July 2022
MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event
Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in the provision of services. MitraComm Ekasarana’s business unit, MitraComm Ekasarana Business Process Services (MBPS), specializes in contact center outsourcing. MBPS has worked closely with both private and government-owned companies to provide the best call center services.
MitraComm Ekasarana won multiple awards from Contact Center World, a global association for contact center and customer engagement best practices, on July 29, 2022. In addition, as a result of the partnership between BCA and Tokopedia, MitraComm Ekasarana also received multiple awards.
The awards that MitraComm and BCA have received are as follows
- Best Outsourcing Partnership,
- Best Contact Center WFM,
- Best Contact Center Operational Manager,
- Best Contact Center Quality Auditor,
- Best Analyst, and
- Best Contact Center Sales Professional.
The MitraComm Ekasarana awards with Tokopedia are:
- Best Customer Service Manager
- Best Customer Service Professional
- Best Contact Center Supervisor, and
- Best Contact Center Support Professional-Workforce Planning.
These awards are tangible evidence that MitraComm Ekasarana is the best provider of contact center services. As a result, MitraComm Ekasarana can meet its customers’ contact center personnel, hardware, software, and infrastructure requirements. MitraComm Ekasarana and BCA have worked together for approximately 11 years. Together with MitraComm Ekasarana, the collaboration with Tokopedia has been ongoing for 5 years. Ketahui lebih lengkap mengenai bagaimana MitraComm Ekasarana memenuhi tantangan dari BCA pada video di Youtube channel kami “Phintraco Group” atau dengan klik link berikut https://youtu.be/WeB9dSi1610 .
With these awards, MitraComm Ekasarana hopes to continue contributing to delivering the best contact center services based on the company’s requirements. MBPS offers outsourcing services for contact centers, transactional business processing, and other services. Companies will receive 24/7 IT support and security services. The expert team at MBPS is licensed, and the infrastructure will be supported in its entirety by other Phintraco Group subsidiaries. MitraComm Ekasarana’s reliability in providing contact center services via MBPS is beyond reproach. MitraComm Ekasarana is always prepared to meet the contact center service requirements of companies from a variety of industries.
Contact us at marketing@phintraco.com for more details about contact center services provided by MitraComm Ekasarana Business Process Services, a business unit of MitraComm Ekasarana.
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Related Article:
MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event
Baca Juga:
MitraComm Ekasarana Raih Beberapa Penghargaan dalam Ajang Contact Center World
24 May 2017
Executive Luncheon Gathering “The Power of Identity” bersama Aplikas dan Sailpoint
Selasa, 23 Mei 2017, PT Aplikas Servis Pesona anak perusahaan dari Phintraco Group bekerja sama dengan Sailpoint menyelenggarakan acara Executive Luncheon Gathering “The Power of Identity” di Mutiara 12 Room, Ritz Carlton Mega Kuningan.
Selain untuk memperkenalkan produk dan solusi dari Sailpoint kepada perusahaan yang hadir, namun juga memberikan insight bagaimana “Identity Management” akan berpengaruh kepada bisnis perusahaan. Perusahaan yang berpartisipasi di dalam acara ini terdiri dari berbagai macam industri (Financial Services Industry (FSI), manufacture, retail, dan BUMN).
Untuk membahas lebih dalam mengenai manfaat dan pentingnya The power of identity yang dapat mempermudah proses bisnis, acara dimulai dengan Opening Speech oleh Ibu Diana Ngatio selaku Direktur PT Aplikas Servis Pesona, Terry selaku Vice President – Asia Pasific Japan, dan disusul dengan penjelasan mengenai “The Urgency of Identity and Access Management Implementation For Your Enterprise”, oleh Bernard Tham dari Sailpoint.
Ruval Saltana, Vice President of Enterprise Security BCA juga berbagi pengalamannya mengenai bagaimana Sailpoint sebagai pemimpin dalam identity management, mampu mempermudah BCA dalam mengelola user id dan memberikan perubahan yang lebih baik dari sebelumnya. (MEL)
